QUALITY AND WARRANTY
from:
www.saladmaster.com
A Lifetime Of Quality
Every product sold by Saladmaster must meet our stringent standards for quality and performance. Each is backed by our service creed and unconditional commitment to provide the best Customer Service. Our products are designed and engineered by our own Product Development and Quality Assurance team of experts. We established specifications and standards that are followed precisely by our qualified manufacturers, subject to rigorous inspection by our staff. All materials used in our products are tested, evaluated and approved in the Saladmaster Quality Assurance Lab and are selected for their superior performance. Construction Features are specifically engineered for the best performance and durability, depending on the use of the product.Lifetime Warranty
STAINLESS STEEL COOKING UTENSIL LIFETIME LIMITED WARRANTY
Saladmaster, Inc. (Saladmaster), warrants that each Saladmaster Stainless Steel Cooking Utensil will be free from defects in material and workmanship for as long as the original retail purchaser owns the Saladmaster Stainless Steel Cooking Utensil. In the event of a malfunction or failure of a Saladmaster Stainless Steel Cooking Utensil, the purchaser should return the product ... properly packaged, insured and postage prepaid ... Saladmaster, Inc., Customer Service Department, 230 Westway Place #101, Arlington, Texas 76018. If the malfunction or failure is a result of defects covered by this warranty, Saladmaster will, at its option, repair the Saladmaster Stainless Steel Cooking Utensil or replace it with a new Saladmaster Stainless Steel Cooking Utensil, and return it to the purchaser, with charge only for shipping and handling.This warranty is limited to the original retail purchaser and is not transferable. The warranty does not cover damage due to accidents, neglect, abuse, tampering or misuse, nor does it cover damage resulting from service by persons other than Saladmaster.
SALADMASTER'S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF A DEFECTIVE SALADMASTER STAINLESS STEEL COOKING UTENSIL. WITH THE EXCEPTION OF DAMAGES RESULTING FROM SALADMASTER'S FAILURE TO COMPLY WITH FEDERAL OR STATE WARRANTY LAW, SALADMASTER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER DIRECT OR INDIRECT.
THIS WARRANTY IS EXPRESSLY GRANTED IN LIEU OF ALL OTHER WARRANTIES EXCEPT IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTS ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE PERIOD OF THIS EXPRESS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
In the event you have any questions concerning the use and care of Saladmaster Stainless Steel Cooking Utensil or service under this warranty, please write Saladmaster, Inc., Customer Service Department, 230 Westway Place #101, Arlington, Texas 76018.
Saladmaster is an investment in the finest cookware and kitchen accessories available. To this end, our customer support staff is ready to provide the very best in service to you, our valued customer. Our goal is to ensure your highest level of satisfaction. The Saladmaster cooking system is not just excellence in cookware but a healthy, nutritious way of life. We're here to help you achieve this goal.
These are just a few of the more commonly asked questions about the Saladmaster cooking system. Take a few moments and browse through them. If, by chance, your individual questions aren't answered here, please submit your inquiry in the text box at the bottom of the page. A Saladmaster representative will respond promptly.
Q. Does the warranty cover replacement for my cookware that was lost, stolen, misplaced or burned in a house fire?
A. The hazard portion of the Saladmaster Limited Lifetime Warranty provides replacement at one half the current suggested retail price. Proof of loss (fire, police or insurance report) must be submitted to Saladmaster Inc., 912 - 113th Street, Arlington, TX 76011.
Q. What causes food to stick to my cookware?
A. Sticking is usually caused from too high of heat or improper cleaning. Saladmaster Cookware is designed to cook on lower temperature settings and high heat is never required.
Many times a slight residue may remain on the cookware after cooking and cleaning. Usually this will appear as a white film. This is, primarily, sodium cooked out of foods and calcium deposits that the dishwasher will not remove.
This is easily removed by using a Stainless Steel Cleaner such as Saladmaster Glo. Simply rinse the utensil with warm tap water and drain excess water, leaving only a few drops. With this moisture, sprinkle in a small amount of Saladmaster Glo cleanser, to make a paste-like mixture. Using a dry paper towel, rub in a circular motion. Rinse well in hot soapy water to remove all cleanser and dry with clean towel.
Q. What causes discoloration to my cookware?
A. Heat tints: When too high of heat is used, heat tints of blue or golden brown or white hard water spots may appear. Follow the cleaning instruction on Saladmaster Glo to remove the discoloration. Occasionally, when cooking starchy foods, or in the searing of meats; a light colored residue may appear. This is not a permanent stain, inasmuch as it is only on the surface of the metal. It can be removed easily using the stainless steel and paper towel cleansing method.
Q. What causes a pan to warp?
A. Even as thick and heavy as Saladmaster cookware is, cold water in a hot pan or placing a hot pan in a sink of water could cause the pan to warp. Let the pan cool down first, then add warm water.
Q. Can I purchase cookware directly from Saladmaster?
A. Saladmaster is a direct sales company that distributes it's products through Independent Authorized Saladmaster Dealers. By providing your name, address and telephone number, we will direct you to the nearest Saladmaster Dealer for purchases.
Q. Where do I return my cookware for service?
A. Saladmaster, Inc. 912 ~ 113th Street Arlington, Texas 76011
Q. How long should I expect to receive my replaced or repaired cookware that is sent in for service?